Shipping Policy

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method.

The shopping cart on Umamiseedcompany.com automatically computes shipping costs and is linked directly to calculators with the exception of freight shipments. We do not charge handling fees or pay our calculated shipping rates.

Umamiseedcompany.com reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery locations, shipments requiring multiple pallets, living on an island, etc.). Should this occur, you’d be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.

Shipping Methods and Transit Times

We strive for excellent fulfillment rates. Orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.

If you order more than one item, we’ll make every effort to send available items together. Depending on availability, an order may ship from several locations. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment.

What are the Different Shipping Options?

We ship via USPS and other common carriers that provide insurance and tracking. Some shipments must be signed for while others may be left at the driver’s discretion. Items shipped via standard ground are generally delivered within 2-3 business days but can take anywhere from 1-6 business days. Shipping times do not include up to 24 hours for processing.

Order Tracking

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order. If your order is fulfilled from more than one location, you will receive multiple shipment confirmations with tracking for each portion of your shipment.

Click on the tracking link in the email to follow the shipment of the package on the carrier’s website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at info@umamistore.co

Order Processing

Immediately after placing an order, an order confirmation will be sent to the email address provided.

We try our best to get orders processed on the day it is placed if the order is placed before 10 AM PST Monday through Friday. Most in-stock items are shipped within 24-48 business hours of the order being placed with the exception of select custom and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.

If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or contact us at info@umamistore.co

First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.

When Can I Expect My Order to Ship?

If you place an order for an in-stock item(s) before 10 AM PST Monday through Friday there’s a good chance we can process the order and ship it out the same day for you. If not, the order will ship the following business day.

Custom products and built-to-order systems generally have lead times before shipment. Any applicable lead times will be stated on the product page under price and availability.

Refused Shipments

You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by us.

Shipping to an Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and The Umami Store from online fraud in a card absent environment .Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.

Discreet Order Packaging

We understand the importance of privacy for many of our customers. Most orders placed on our store are shipped in plain brown boxes without stickers, logos or identifying markings.

All palletized (LTL/Freight) shipments are blackwrapped for your privacy.

Shipping Changes Fees (Address Intercept)

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

Damaged Shipments

Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact The Umami Store immediately.

If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from The Umami Store

Back-orders

In the unlikely event we are unable to ship your order completely, we reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).

If an item you ordered is out of stock, we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.

Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order. To cancel a back-ordered item, contact customer service at info@umamistore.co

Signature Required

Due to the valuable contents of some shipments, we may require a signature upon delivery. Such guidelines will not be overruled upon the customer’s request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by emailing info@umamistore.co

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:

Check the area around your home for the package and ask anyone it may have been left with.

Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.

We can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!

Shipping Disclaimers

There are rare and unforeseen events out of our control that may affect shipping times. Severe weather con-ditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.

The Umami Store ships anywhere within the contiguous 48 states, as well as to Alaska and Hawaii. We are currently unable to ship outside of the United States. Please consider using a freight forwarder if your desired delivery destination is outside of the United States.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.